couture-lookbook - Portfolio - Page 15
A CUSTOMER JOURNEY
“Despite being an ocean away, the measurements of the dress were spot on” Robbye Hill
YOUR INITIAL ENQUIRY
The first time you contact our Couture sales
team we will ask you some questions about
your ideas and aspirations for the dress and
determine your budgets and timescales. All this
information will then be passed to our design
team to find you the best fit to start your personal design journey.
DESIGN CONSULTATION
We will offer you an initial design consultation
which can take place over the phone, video
messaging app such as Skype or Facetime or
you can come to our showroom to talk face to
face with your designer. At this stage we can
review any ideas you already have (you can
send us images/video clips of anything that
has inspired you from the dance world, wider
fashion industry or simply an idea you have
from another source).
YOUR BESPOKE DESIGN
After the design consultation your designer will
produce a computer illustration of the dress for
your review. At this stage you will share feedback on the design so that we can reach a
point where you ‘sign off’ your design so the
production can begin.
YOUR CUSTOM DRESS PATTERN
Next step is for us to obtain your measurements.
We have a detailed video guide to show you
exactly how and where to measure yourself.
Our haute couture dress patterns are drafted
from over many different measuring points,
minimising any risk of a less than perfect fit.
Measurements can easily be done remotely;
we also ask you to supply photographs of yourself to aid the designers and pattern cutters in
verifying the measurements provided. Customers can also come in person to be measured if
that’s an option. Rest assured that most of our
haute couture orders and measurements are
handled remotely and we have an exemplary
record of executing your design to fit like a
glove without the need for a single fitting.
PRODUCTION
Your pattern will be drafted using our advanced
computer software and then fabric will be hand
cut in our London studio. Every single stage of
production is carried out in our studio by our
experienced team of in-house pattern cutters,
designers and dressmakers. We will create a
mannequin base to your exact measurements
to allow the haute couture construction techniques such as draping and hand adjustments
of seams and decorative elements to be done
with pinpoint accuracy.
EMBELLISHMENT
Once your dress construction is complete it is
handed to our team of expert embellishers to
bring your new bespoke couture to life with
crystals from
Swarovski® where our dresses are world renowned for their intricate and creative crystallisation. Coupled with your selection of trimmings from
feathers to bead droppers, fringe or lace motifs your dress is now ready to shine!
DELIVERY
We will send your new haute couture dress
complete with hanger, dress bag and spare
crystal kit to your chosen delivery address. You
are now ready to step onto the floor! We always love to hear from our customers about
their experiences in their Chrisanne Clover
couture, so we eagerly invite you to share your
photos and stories with us.
We cannot wait to work together and make your
dreams come true, so contact us today to feel,
look and deliver your best in the Ballroom...
